Return & Refund Policy

At Moaden, your satisfaction is our top priority. That’s why we offer a 30-day return window, giving you 30 calendar days from the date of delivery to initiate a return request.

Our return policy complies with major international consumer protection standards, ensuring a smooth and trustworthy shopping experience for all customers.

✅ Return Eligibility Criteria

To qualify for a return, your item must meet all of the following conditions:

  • The item must be in unused and resellable condition, free of wear, stains, or damage.

  • All original tags, labels, and packaging must be intact.

  • The product must include the original receipt or proof of purchase.

  • The request must be made within the 30-day return period.

To initiate a return, please email us at moadenservice@hotmail.com with your order number and reason for return. Our support team will review your request and respond within 1–2 business days.

📦 Returns sent without prior authorization will not be accepted.

Once approved, we will provide you with a prepaid return shipping label and detailed return instructions.

💰 Restocking Fees

We do not charge any restocking fees for returned items that meet the above eligibility criteria.

For questions regarding product returns, feel free to reach out to us at moadenservice@hotmail.com. Our team is always here to assist.

📦 Damaged, Defective, or Incorrect Items

We strongly encourage you to inspect your order upon delivery. Please contact us immediately if you experience any of the following:

  • Your item arrived damaged during shipping

  • You received a defective product

  • You were sent the wrong item

We will evaluate the issue and work promptly to send a replacement or offer a refund.

🚫 Non-Returnable Items

Please note that gift cards and other non-physical digital products are not eligible for return or refund.

🔁 Exchange Policy

If you wish to exchange an item, the fastest method is to return the product you have and, once the return is approved and processed, place a new order for the desired item.

EU Customers – 14-Day Right of Withdrawal

If your order is shipped to a country within the European Union, you are entitled to cancel or return your purchase within 14 days from the date of delivery — for any reason and without justification — under the EU Consumer Rights Directive.

Eligibility criteria:

  • The item must be unused and in its original condition

  • All tags and packaging must remain intact

  • A valid proof of purchase is required

To initiate a return under this rule, contact us at moadenservice@hotmail.com within the 14-day period.

💳 Refund Timeline

Once your return is received and inspected, you will be notified via email of the approval status. If approved:

  • Refunds will be processed to your original payment method within 10 business days

  • Your bank or card issuer may require additional time for the refund to reflect in your account

If more than 15 business days have passed since approval and you have not received your refund, please contact us directly at moadenservice@hotmail.com for assistance.

💡 Need Help?

Our support team is available Monday to Friday, 8:30 AM – 6:00 PM (UTC+8) to help you with returns, exchanges, or any order-related concerns.

Company Name:
Hefei Miaoa Technology Co., Ltd.

Email:
moadenservice@hotmail.com

Telephone:
+86 182 2613 9203

Address:
Room 4052, Zhishuo Zhilian Digital Technology Industrial Park
Intersection of Wangjiang Road and Huizhou Avenue
Baohe District, Hefei, Anhui Province, China