Shipping Policy
Global Shipping
At Moaden, we offer international shipping to most destinations worldwide. For deliveries to remote or less accessible areas, packages may be transferred to a local courier service. This transfer will be reflected in the tracking information once the handover occurs.
Due to shipping limitations, we currently do not ship to Hawaii, Alaska, or U.S. military mailing addresses (APO/FPO/DPO).
Orders are processed on business days (Monday through Friday). Orders placed before 12:00 PM (UTC+8) are generally processed on the same business day. Orders placed after this time, on weekends, or on public holidays will be processed on the next business day.
Shipping FAQs
1. What shipping methods do you offer?
We currently provide the following shipping options for dress orders:
| Shipping Method | Destination | Processing Time | Estimated Delivery Time | Shipping Fee |
|---|---|---|---|---|
| Standard Shipping | United States | 10–20 business days | 5–10 business days | $35 |
| Canada | 10–20 business days | 5–10 business days | $35 | |
| Australia | 10–20 business days | 5–10 business days | $35 | |
| Other Countries | 10–20 business days | 8–15 business days | $35 | |
| Rush Shipping | United States | 4–8 business days | 3–7 business days | $50 |
| Canada | 4–8 business days | 3–7 business days | $50 | |
| Australia | 4–8 business days | 3–7 business days | $50 | |
| Other Countries | 4–8 business days | 6–12 business days | $50 |
Processing time refers to the time required to prepare and dispatch your dress before shipment. Delivery times are estimates and may vary based on destination and carrier conditions.
2. How can I get tracking information for my order?
Once your order has been shipped, a confirmation email containing tracking details will be sent within 48 hours.
If you have any shipping-related questions, please contact our customer support team at:
3. How do I track my package?
Your shipping confirmation email will include the carrier name and tracking number. You may track your package using the carrier’s official tracking page or an all-in-one tracking platform, such as:
- DHL – Track Your Parcel
- TNT – Track Your Parcel
- UPS – Track Your Parcel
- All-in-One Tracking Platform
Important Notices
Taxes & Duties
International shipments may be subject to VAT, customs duties, or other import fees imposed by the destination country. These charges are not included in the product or shipping price and are the responsibility of the recipient.
If a package is returned due to unpaid customs duties or taxes, the original shipping fee will not be refunded. Customs clearance procedures may also cause delays beyond our control. For more information, please consult your local customs authority.
Delivery Delays
Estimated delivery times are based on standard shipping conditions. Delays may occur due to factors such as customs inspections, local weather conditions, public holidays, or carrier-related issues.
Working Days
Business days refer to Monday through Friday, excluding public holidays.
Delivery Estimates
While we strive to ship orders promptly and provide accurate delivery estimates, delivery dates are not guaranteed and may vary depending on destination, carrier performance, and external circumstances.
Contact Information
Company Name: Hefei Miaoa Technology Co., Ltd.
Email: moadenservice@gmail.com
Telephone: +86 182 2613 9203
Address: Room 4052, Zhishuo Zhilian Digital Technology Industrial Park
Intersection of Wangjiang Road and Huizhou Avenue
Baohe District, Hefei, Anhui Province, China
Support Hours: Monday to Friday — 8:30 AM to 6:00 PM (UTC+8)