Shipping Policy
🌍 Global Shipping
At Moaden, we proudly support global shipping to most destinations worldwide. If you reside in a remote area, your package may be handed off to a local courier service. This will appear in your tracking details as a “delivery event,” and your order should typically arrive within 24 hours of that status update.
Due to shipping limitations, we do not offer delivery to Hawaii, Alaska, or any U.S. military mailing addresses (APO/FPO/DPO).
For in-stock items, we offer same-day shipping on orders placed Monday through Friday before 12:00 PM (UTC+8). Orders submitted after this cutoff time will be processed and shipped the next business day.
📦 Shipping FAQs
1. What shipping methods do you offer?
We currently offer two shipping options:
| Shipping Method | Destination | Processing Time | Estimated Delivery Time | Shipping Fee |
|---|---|---|---|---|
| Standard Shipping | United States | 1–2 business days | 7–10 business days | $10 |
| Canada | 1–2 business days | 7–10 business days | $10 | |
| Australia | 1–2 business days | 7–10 business days | $10 | |
| Others | 1–2 business days | 8–15 business days | $10 | |
| Rush Shipping | United States | 1–2 business days | 4–7 business days | $15 |
| Canada | 1–2 business days | 4–7 business days | $15 | |
| Australia | 1–2 business days | 4–7 business days | $15 | |
| Others | 1–2 business days | 6–12 business days | $15 |
🎁 Free Shipping on orders over $49.99!
2. How can I get tracking information for my order?
Once your order has shipped, we’ll send you a confirmation email with tracking details within 48 hours. If you have any shipping-related inquiries, feel free to contact our support team at moadenservice@hotmail.com.
3. How do I track my package?
Your tracking email will include the carrier name and tracking number. You can track your shipment using the following links:
📌 Important Notices
Taxes & Duties
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Some countries may charge VAT, customs duties, or other import fees. These are not included in your order total and are the responsibility of the recipient.
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Customs clearance procedures may cause delays. Please consult your local customs office for further information.
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We are not responsible for unpaid customs duties and do not refund shipping fees for returned packages due to duty refusal.
Delivery Delays
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Estimated delivery times are based on normal shipping conditions.
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Delays may occur due to customs, local weather, public holidays, or other external factors beyond our control.
Working Days
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Business days refer to Monday through Friday, excluding public holidays.
Delivery Estimates
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We do our best to ensure timely deliveries, but please note that delivery dates are not guaranteed and may vary depending on location and unforeseen circumstances.
Contact Information
Company Name:
Hefei Miaoa Technology Co., Ltd.
Email:
moadenservice@hotmail.com
Telephone:
+86 182 2613 9203
Address:
Room 4052, Zhishuo Zhilian Digital Technology Industrial Park
Intersection of Wangjiang Road and Huizhou Avenue
Baohe District, Hefei, Anhui Province, China
Support Hours:
Monday to Friday — 8:30 AM to 6:00 PM (UTC+8)